Contact information
Contact Us
Last updated: 17 August 2026
contact.motolink@gmail.com
We answer within 2 business days, Monday to Friday. Include your order number for the fastest reply.
Post
Returns and correspondence address:
MOLTA TRADE Sp. z o.o. ul. Leśna 1, 80-209, Chwaszczyno, Poland
Please contact us before sending anything back — see our Returns, Cancellations and Warranty page.
Who we are
Trading name: Moto Link Legal name: MOLTA TRADE Spółka z ograniczoną odpowiedzialnością (MOLTA TRADE Sp. z o.o.) Registered address: ul. Leśna 1, 80-209 Chwaszczyno, Poland Company register: Polish National Court Register (KRS), number 0001219442 Tax number (NIP): 5892108872 Statistical number (REGON): 543810201 Share capital: PLN 5,000.00
We ship to the United Kingdom, Australia, New Zealand and Canada.
What to get in touch about
Before you buy — compatibility with your motorcycle or phone, specifications, delivery times to your address, and what import taxes or duties are likely on your order. Ask us anything; we'd rather help you choose right the first time.
Your order — tracking, delays, address changes before dispatch, or cancelling before dispatch.
Changed your mind — UK customers have a statutory 14-day right to cancel after delivery. We don't accept change-of-mind returns in Australia, New Zealand or Canada. Full details on our Returns page.
Something faulty — send your order number, a description of the problem, and photographs or a short video. Your statutory rights apply in full wherever you live, and we cover return postage on genuine faults.
Privacy — access, correction or deletion requests, or a complaint to our Privacy Officer.
Complaints — we acknowledge within 2 business days and give a full response within 14 days.
Free consumer advice
If you'd like independent advice at any point:
| Where you live | Who to contact |
|---|---|
| United Kingdom | Citizens Advice consumer service, 0808 223 1133, citizensadvice.org.uk |
| Australia | Your state or territory Fair Trading or Consumer Affairs office, or the ACCC at accc.gov.au |
| New Zealand | Consumer Protection at consumerprotection.govt.nz, or the Commerce Commission on 0800 943 600 |
| Canada | Your provincial or territorial consumer affairs office. In Quebec, the Office de la protection du consommateur on 1 888 672-2556 |
Product safety
If you believe there's a safety problem with a product you bought from us, stop using it and email us immediately with your order number and details.
Language
Résidents du Québec : vous pouvez communiquer avec nous en français à contact.motolink@gmail.com, et vous avez le droit d'obtenir nos conditions et politiques en français.